PRIVACY T&C

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PRIVACY POLICY

NIGHTPORTER respects your privacy and takes it very seriously. All information provided by you is only used to provide the best possible shopping experience and is strictly confidential. Your personal information will not be shared, circulated, nor modified in any way without your prior consent. 

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU?     When you register with us, we collect and store basic information such as your name, address, email address and other contact information, order details and username/password.

WHY WE USE YOUR PERSONAL INFORMATION     We will use such information to process orders and we may use your personal data to send you emails with details of special offers or promotions and related content if you subscribe to our newsletter.  If we have trouble processing your order, we will use your contact information.

DISCLOSURE OF PERSONAL INFORMATION     Any and all of the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned. Any information you provide will be held with the utmost care. We may however, supply your information to third parties when required to do so by law, including police and other law enforcement agencies and the Inland Revenue.

PROTECTION OF YOUR PERSONAL INFORMATION     As part of our business, we maintain stringent security measures designed to protect your personal information.  Payment details including credit card numbers are supplied direct to our banking partner who is specified on our website. We do not receive and hold such information. The transfer of these purchase details from our website to payment provider are encapsulated using their own methods of encryption to ensure that the information passed is secure and tamper-proof.

COOKIES AND EMAIL     Most websites use cookies to improve your experience by enabling the website to 'remember' you. There are two types of cookies: session cookies which last as long as your visit and persistent cookies for repeat visits. There are lots of different ways cookies work but their main objective is to make your use of the website as easy as possible.  They 'remember' you from page to page so if you log in and then move to another page, cookies prevent you from having to log in again. Cookies are stored as small text files on your computer's hard drive. Most browsers are set up to accept cookies.  If you prefer, you can set your browser to reject cookies.  However, this means you will not be able to take full advantage of the website.  We use tracking technology to better understand site traffic patterns and use.  However, none of this information is personally identifiable.  

We reserve the right to modify our privacy policy at any time.  if we make significant changes to this policy, we will notify you here and by a notice on the website in general. If you have any questions, please feel free to contact us

TERMS & CONDITIONS

This website is owned by NIGHTPORTER and our principle activity is designing and making loungewear. These terms and conditions do not supersede statutory rights under the Sale of Goods Acts but are designed to clarify the principles and procedures by which we operate. They constitute an agreement between you ('the buyer') and NIGHTPORTER ('us' or 'we').  By using this website and making purchases from NIGHTPORTER you agree to these terms and conditions. NIGHTPORTER may change these terms at any time, please review these terms and conditions regularly to make sure you are aware of any changes made.  If you do not agree to all the following terms you should not use this site. These terms and conditions are governed by the laws of England and you agree to submit to the exclusive jurisdiction of the courts of the United Kingdom.  If you have any queries relating to these terms and conditions, please contact us.  

ACCEPTANCE OF ORDER     Once your order has been placed and payment received, you will receive an email acknowledging the details of your order.  We reserve the right not to accept your order e.g. if we are unable to make it within a reasonable time; if shipping restrictions apply to a particular item; or for any other reason.

PRODUCT DETAILS     We have tried to display as accurately as we can, the true colours of NIGHTPORTER products, however we cannot guarantee that the colour of a NIGHTPORTER product as delivered will replicate how it appeared to you on-screen, as this is dependent partly on your computer display screen and how you perceive colour. All sizes and measurements, concerning NIGHTPORTER products are as accurate as we can make them. Slight variations may occur as the collection is made-to-order and hand finished.

RIGHTS OF THE COMPANY     We reserve the right to periodically update prices on the website, which cannot be guaranteed for any period of time. NIGHTPORTER will make every effort to ensure prices are correct at the point at which the buyer places an order.  NIGHTPORTER reserves the right to withdraw any NIGHTPORTER products from the website at any time.  NIGHTPORTER will not be liable to anyone for withdrawing any NIGHTPORTER products from the website or for refusing to process an order.

ORDERS AND DELIVERIES     Most items are made-to-order and in some cases there may be a delay in delivery.  We will contact you if there is an excessive delay with the dispatch of your order. Items for delivery within the UK will normally be sent using Royal Mail.  For further details on delivery please refer to our Delivery Policy. We recommend placing your orders early at particularly busy times, such as Christmas/ Valentine's Day, to make allowances for delivery delays. Risk of NIGHTPORTER products shall pass to the buyer upon delivery of NIGHTPORTER products or where the buyer fails to take delivery at the time that delivery was attempted. NIGHTPORTER products shall not pass to the buyer until payment of the price has been made in full.

PRICE AND PAYMENT     The price of NIGHTPORTER products shall be stipulated on the website.  The total purchase price, including delivery charges, will be displayed in the buyer's shopping cart prior to confirming the order.  Payment of the price plus any delivery charges if applicable must be made in full before the dispatch of NIGHTPORTER products.  Payments are made at the time of ordering.  We process orders that have been screened and accepted by PayPal (for details visit www.PayPal.co.uk) and all credit/debit cardholders are subject to validation checks and authorisation by the card issuer.  If the card issuer does not authorise payment, we cannot process the order.  In the event that your order is flagged by a warning or caution from PayPal, we will contact you for further information required.  Without this further information being given within 3 working days, we will cancel your order and you will be refunded by PayPal.  When giving address details please note that there is a difference between the delivery address and the billing address areas of your order form. Your billing address is where your credit/debit card is registered to.

RETURNS   We understand that you may sometimes want to return items that you are not happy with.  Should you wish to return an item please contact us in the first instance. We will then instruct you on how to proceed.  Further details on returns are stated in our Returns Policy.

CONFIDENTIALITY     We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. For full details, please refer to our Privacy Policy at the top of this page. By accepting these terms and conditions, you are also acknowledging and accepting our Privacy Policy, as stated above.

INTELLECTUAL PROPERTY     You acknowledge that all copyright, trade marks and other intellectual property rights in and relating to NIGHTPORTER products are owned by us. No one may copy from, distribute, show in public or create any derivative work from the NIGHTPORTER site or products.  The NIGHTPORTER name and logo are trademarked.

WARRANTY     We warrant that NIGHTPORTER products will be made with care and skill and with the intention of meeting our specifications for them.  However we cannot and do not guarantee that NIGHTPORTER products will meet your requirements.  If you are not satisfied, please refer to our Returns Policy.

LIABILITY     Except as may be implied by law where the buyer is dealing as a consumer, in the event of any breach of these terms and conditions by NIGHTPORTER, the remedies of the buyer shall be limited to damages which shall in no circumstances be liable for any indirect, incidental or consequential loss or damage whatsoever. Nothing in this Agreement shall exclude or limit the liability of NIGHTPORTER for death or personal injury resulting from our negligence or that of any NIGHTPORTER agents or employees.

WAIVER   No waiver by NIGHTPORTER (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

FORCE MAJEURE   NIGHTPORTER shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from the events or circumstances outside of its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant machinery or shortage or unavailability of raw materials from a natural source of supply, and NIGHTPORTER shall be entitled to a reasonable extension of its obligations.

SEVERENCE     If any term or provision in these terms and conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provisions hereof shall continue in full force and effect as if these terms and conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

THIRD PARTIES     We may include links to other websites that we think may be of interest, e.g. our stockists. We have not checked all the linked websites and do not take any responsibility for their content or their actions.

CHANGES TO TERMS AND CONDITIONS     NIGHTPORTER shall be entitled to alter these terms and conditions at any time but this right shall not affect the existing terms and conditions accepted by the buyer upon making the purchase.