Since all our loungewear is made to order, delivery can take up to 15 working days. We will send you a confirmation email when your order has been dispatched. We hope you'll agree it will be worth the wait. But if you require something more urgently please get in touch - NIGHTPORTER likes to help wherever possible.
We offer FREE Delivery on all orders within the UK. If you require delivery outside the UK & Northern Ireland please contact us.
Since every NIGHTPORTER garment is made to order, we hope you will be happy with each purchase you make. We do understand however that sometimes things don't work out quite as you'd like, so if you do need to return an item we would appreciate it if, in the first instance, you contact us quoting your order number and telling us the reason for your return. NIGHTPORTER promises to respond quickly and will send you a returns note along with instructions on how to return your items as painlessly as possible.
PLEASE NOTE: we cannot accept any return if the NIGHTPORTER label & tag have been removed. No returns can be accepted on sale items - sorry! Your statutory rights are unaffected.
You may return most new and unused items within 14 days for a full refund. When returning an item to us please use the original packaging wherever possible, including a Returns Note (quoting your order number and the reason for return).
Always obtain proof of posting as we are unable to refund items that get lost in the post.
Any refund will be made automatically to you, via your original payment method. You should expect to receive your refund within 28 days of it arriving to us (but in many cases this will be quicker!).